FAQ's
What is Veloura Living?
Veloura Living is a United States-based home décor and outdoor accessories brand dedicated to helping customers create beautiful, comfortable, and inviting living spaces. We offer thoughtfully selected products that combine style, functionality, and quality for both indoor and outdoor environments.
Where is Veloura Living located?
Our business is located at:
217 2nd St NE
Watford City, ND 58854
United States
What products do you offer?
Veloura Living specializes in:
• Home Décor Accessories
• Decorative Living Essentials
• Outdoor Accessories
• Garden and Patio Décor
• Functional Home and Outdoor Products
Are your products brand new?
Yes. All products offered by Veloura Living are brand new and carefully selected to meet our quality standards.
Orders & Products
How do I place an order?
Simply browse our collections, add your desired products to your cart, and proceed to our secure checkout to complete your purchase.
Do your products come with a warranty?
Currently, our products do not include a product warranty. However, we stand behind the quality of our products and are always available to assist with any concerns regarding your order.
Can I cancel my order?
Yes. Orders may be canceled within 24 hours of purchase. Once an order has entered processing or shipment preparation, cancellation requests may no longer be possible.
Shipping & Delivery
Where do you ship?
At this time, Veloura Living ships exclusively within the United States.
How long does order processing take?
Orders are typically processed within 1 to 3 business days.
How long does delivery take?
Estimated delivery time is generally 5 to 7 business days after processing.
Which shipping carriers do you use?
We work with trusted shipping partners, including:
• USPS
• UPS
• FedEx
• DHL
Carrier selection may vary depending on the delivery location and order requirements.
Do you offer free shipping?
Yes. We proudly offer Free Shipping on all orders within the United States.
Will I receive tracking information?
Yes. Once your order has been processed and shipped, tracking information will be provided within 1 to 3 business days.
Returns & Refunds
What is your return policy?
We accept returns within 30 days of delivery, provided the item meets our return requirements.
Do you offer exchanges?
No. We currently do not offer product exchanges.
How long does it take to receive a refund?
Approved refunds are typically processed within 7 business days after the returned item has been received and inspected.
Are there any non-returnable items?
Yes. The following items are non-returnable:
• Sale items
• Gift cards
• Personalized or customized products
• Products that have been used, damaged, or altered after delivery
Payments & Security
What payment methods do you accept?
We accept several secure payment methods, including:
• Visa
• Mastercard
• American Express
• Discover
• Shop Pay
• Google Pay
• Apple Pay
• PayPal
Additional payment options may be available at checkout.
Is your checkout secure?
Yes. Our website uses industry-standard security measures and encrypted checkout technology to protect your personal and payment information.
Customer Support
How can I contact Veloura Living?
You can contact our customer support team through the following channels:
Email: help@velouraliving.site
Phone: +1 (321) 357-4495
What are your customer service hours?
Monday – Friday: 9:00 AM – 5:00 PM (Mountain Time)
Saturday – Sunday: Closed
How quickly do you respond to inquiries?
We strive to respond to all customer inquiries within 24 business hours.
Do you provide support before and after purchase?
Yes. We are committed to assisting our customers before, during, and after their purchase to ensure a positive shopping experience.
Promotions & Special Offers
Do you offer promotions or discounts?
Yes. From time to time, Veloura Living offers special promotions and discounts. We encourage customers to subscribe to our updates and follow our social media channels for the latest offers.
Do you offer gift cards?
Gift cards may be available periodically and can be used according to their applicable terms and conditions.
Need Additional Assistance?
If you have questions that are not addressed in this FAQ, please contact our customer support team.
Website: www.velouraliving.site
Email: help@velouraliving.site
Phone: +1 (321) 357-4495
Business Address:
217 2nd St NE
Watford City, ND 58854
United States
Thank you for choosing Veloura Living. We appreciate your trust and look forward to helping you create beautiful and welcoming indoor and outdoor spaces.