Shipping policy
At Veloura Living, we are committed to providing a reliable, transparent, and efficient shipping experience. Please review this Shipping Policy carefully to understand our processing times, delivery estimates, and shipping procedures.
Shipping Destinations
Veloura Living currently ships exclusively within the United States.
We deliver to:
• All 50 U.S. States
• Puerto Rico
• P.O. Boxes
• APO/FPO Military Addresses
At this time, we do not offer international shipping.
Order Processing Time
All orders are processed within 1 to 3 business days.
Business days are Monday through Friday, excluding major U.S. holidays.
Once your order has been processed, prepared, and packaged, it will be released for shipment.
Please note that orders placed on weekends or holidays will begin processing on the next business day.
Shipping & Transit Time
After your order has been processed, the estimated transit time is 5 to 7 business days, depending on your delivery location and carrier operations.
Estimated Delivery Timeline
Handling Time: 1–3 Business Days
Transit Time: 5–7 Business Days
Total Estimated Delivery Time: 6–10 Business Days
Delivery estimates are provided in good faith and may occasionally vary due to weather conditions, carrier delays, peak shipping periods, holidays, or other circumstances beyond our control.
Shipping Charges
Veloura Living proudly offers Free Shipping on all orders within the United States.
There is no minimum purchase requirement to qualify for free shipping unless otherwise stated during special promotional events.
All applicable charges, if any, will be clearly displayed during checkout before payment is completed.
Shipping Carriers
To ensure dependable delivery service, we work with trusted shipping partners, including:
• USPS
• UPS
• FedEx
• DHL
The shipping carrier used for your order may vary based on your delivery location, package size, and carrier availability.
Order Tracking
Once your order has been processed and shipped, you will receive a shipping confirmation email containing your tracking information.
Tracking details are typically provided within 1 to 3 business days after your order has been placed.
You may use the tracking number provided to monitor your shipment until delivery.
Order Changes and Cancellations
Orders may be canceled or modified within 24 hours of purchase.
Customers may also request shipping address changes within the same 24-hour period by contacting our support team.
After an order has entered processing, packaging, or shipment preparation, cancellation requests or address changes may no longer be possible.
Incorrect Shipping Information
Customers are responsible for providing complete and accurate shipping information during checkout.
If you discover that your shipping address is incorrect, please contact us at help@velouraliving.site within 24 hours of placing your order.
If an order is returned due to an incorrect or incomplete address provided by the customer, additional shipping charges may apply for reshipment.
Delayed, Lost, or Damaged Packages
If your order is delayed, arrives damaged, is marked as delivered but has not been received, or if you experience any delivery-related issue, please contact our support team immediately.
For damaged deliveries, please notify us within 48 hours of delivery and include:
• Your Order Number
• A description of the issue
• Clear photographs of the product and packaging
Our team will review your request and work toward an appropriate resolution.
Contact Information
If you have any questions regarding this Shipping Policy or your order, please contact us:
Website: www.velouraliving.site
Email: help@velouraliving.site
Phone: +1 (321) 357-4495
Business Address:
217 2nd St NE
Watford City, ND 58854
United States
Customer Service Hours:
Monday to Friday: 9:00 AM to 5:00 PM (Mountain Time)
Saturday to Sunday: Closed
Thank you for choosing Veloura Living. We appreciate your trust and are committed to delivering a professional, dependable, and customer-focused shopping experience.