Payment & Billing Policy
At Veloura Living, we are committed to providing a secure, transparent, and convenient payment experience. Please review this Payment Policy carefully before placing an order on our website.
Accepted Payment Methods
We currently accept the following payment methods:
• Visa
• Mastercard
• American Express
• Discover
• Shop Pay
• Google Pay
• Apple Pay
• PayPal
Available payment methods may vary depending on your location, device, and eligibility at checkout.
Currency
All prices displayed on our website are listed in United States Dollars (USD).
Payments are processed in USD only. If your bank account or payment card uses another currency, your financial institution may apply currency conversion rates and fees. Please contact your payment provider for additional information.
Secure Payments
Protecting your information is a priority at Veloura Living.
Our website uses Secure Socket Layer (SSL) encryption technology to protect your personal and payment information during checkout.
Payment information is processed securely by our trusted payment service providers. Veloura Living does not store your complete payment card information on our servers.
Payment Authorization and Verification
All orders are subject to payment authorization and security verification.
To protect our customers and prevent fraudulent activity, Veloura Living reserves the right to:
• Hold orders for additional verification
• Request supporting information to confirm payment details
• Contact customers regarding suspicious transactions
• Cancel orders that cannot be verified or appear to be fraudulent
Additional verification requests may include confirming billing information, shipping details, or other information necessary to process the order securely.
Billing Information
Customers are responsible for providing accurate and complete billing information during checkout.
In certain situations, the billing address may be required to match the information associated with the payment method used during checkout.
Orders containing incomplete or inaccurate billing information may experience delays, additional verification requirements, or cancellation.
Order Confirmation
Once your payment has been successfully processed, you will receive an order confirmation email containing:
• Order Number
• Purchase Details
• Billing Information
• Shipping Information
• Order Summary
If you do not receive an order confirmation email, please check your spam or junk folder or contact our customer support team.
Failed or Declined Payments
If your payment is declined or cannot be processed, please contact our customer support team.
Common reasons for declined payments may include:
• Insufficient funds
• Incorrect billing information
• Bank authorization restrictions
• Card expiration
• Security verification issues
If necessary, our support team may recommend contacting your financial institution for additional assistance.
Taxes
Applicable sales taxes are automatically calculated during checkout in accordance with federal, state, and local tax regulations where required.
The total amount due, including applicable taxes, will be displayed before you complete your purchase.
Shipping Charges
Veloura Living proudly offers Free Shipping on all orders within the United States. No additional shipping charges will be added during checkout unless otherwise stated on a specific product page or promotional offer.
Promotional Discounts and Gift Cards
Veloura Living may periodically offer promotional discount codes, seasonal promotions, and gift cards.
Valid promotional codes may be applied during checkout according to their applicable terms and conditions.
Eligible gift cards may be used according to their respective terms and conditions.
Veloura Living reserves the right to modify, suspend, or discontinue promotional offers at any time.
Pricing Accuracy
We strive to ensure that all pricing information displayed on our website is accurate and up to date. However, errors may occasionally occur.
Veloura Living reserves the right to correct pricing errors, update product information, or cancel orders resulting from pricing inaccuracies or technical errors. In such situations, customers will be notified and provided with appropriate assistance.
Contact Information
If you have any questions regarding this Payment Policy or require assistance with a payment issue, please contact us:
Website: www.velouraliving.site
Email: help@velouraliving.site
Phone: +1 (321) 357-4495
Business Address:
217 2nd St NE
Watford City, ND 58854
United States
Customer Service Hours:
Monday to Friday: 9:00 AM to 5:00 PM (Mountain Time)
Saturday to Sunday: Closed
Thank you for choosing Veloura Living. We appreciate your trust and are committed to providing a secure, reliable, and transparent shopping experience.